Last updated: October 23, 2026
We want you to love what you order. If something isn't right, we'll help you return or exchange it.
Our 30-day return window
You may return most items within 30 days of delivery, as long as they're unused, in the original packaging and complete with all parts and documentation.
Items that can't be returned
- Gift cards, eGift cards and memberships
- Opened skin care, supplements and personal care products
- Opened oral care items, including mouth tape and retainer accessories
- Used pet beds, toys, collars, leashes and grooming tools
If an item arrives damaged, faulty or incorrect
Please contact us within 7 days of delivery with your order number and a photo. We'll arrange a replacement or a full refund, including the original shipping cost, and cover the cost of the return.
How to return something
- Contact us at info@bestcollectionshop.com or +1 907-602-0209 with your order number (beginning with BCS-) and the items you want to return.
- We'll respond within one business day with a return authorization and return address.
- Pack the items securely and ship them using a tracked service.
Return shipping
For change-of-mind returns, return shipping is your responsibility and the original shipping charge isn't refundable.
Refunds
Once your return arrives, we'll inspect it within 3 business days and refund your original payment method. Banks usually take 5 to 10 business days to process refunds. Refunds reflect any promo code discount applied, and cash on delivery orders are refunded by bank transfer or check.
Exchanges
If you'd prefer a different item, mention it when you contact us and we'll arrange the exchange.
Questions
Call +1 907-602-0209, email info@bestcollectionshop.com or use our contact form.